Xiaomi Technology

在线客服经理

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

在线客服经理保定社招全职职位 ID:A255478A职位描述1、负责小米在线客服的管理和运营
2、能够精细制定团队工作规划、运营计划及各阶段工作目标分解;组织、监督本团队及部门各项规划和计划的实施。
3、客户满意度整理、分析、改善和跟进;制定阶段性和长期目标,可持续推进验证效果。
4、针对业务流程进行过程管控,跟进产品策略变化及用户诉求及时协调内部部门校准现有流程,保证业务健康有序进行并满足用户体验诉求。
5、根据部门指标分解对应所负责的指标要求,能够持续推动内部和供应商运营指标提升;同时协调总部资源帮助供应商达成既定指标要求。
6、负责团队人员工作指导规划与能力培养;关注并跟进团队内部绩效结果,保证团队氛围积极并保持工作热情;做好团队梯队人才培养计划。职位要求1.五年以上互联网呼叫中心运营支撑相关工作经验
2.两年年以上呼叫中心运营支撑相关管理经验 要求有一个或多个品类深度运营经验; 如、大家电、电视、笔记本、智能手机等,或具备大型互联网企业客服工作经验;
3.熟悉呼叫中心热线,在线的工作流程
4.能够根据公司和部门的实际情况制定业务工作流程、工作计划;
5.善于数据分析,很强的逻辑思维;熟练使用PPT、EXCEL等办公软件
6.强烈的客户服务意识和团队合作精神,有执行能力和突发问题解决的能力
7.思维敏捷、善于分析、沟通良好
8.本科学历及以上 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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