Xiaomi Technology

线上服务专员

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

线上服务专员南京社招全职职位 ID:A21823职位描述工作内容:
1、通过400及在线服务方式提供优质的线上服务,展现服务专家的专业形象,为品牌建立良好的服务口碑;
2、为车主及非车主提供一般咨询服务,包括销售、金融保险、产品及用车问题,按照知识库内容,及时准确提供解决方案;
3、为车主提供提供基础售后服务咨询、预约到店、上门维修、道路救援等服务措施,确保车主的用车体验;通过系统按流程创建对应工单,协调资源对车主反馈内容跟进闭环解决;
4、负责记录、收集用户的意见建议,并通过系统进行问题的反馈,并对反馈内容进行跟进,确保问题的落实并传递给用户;
5、及时完成系统生成的外呼任务,确保任务的时效和准确。职位要求任职要求:
1、本科学历,优秀者可放宽至大专;计算机软件、汽车技术相关专业或持汽车机械相关认证优先;
2、3年以上服务行业工作经验,具备车辆主机厂客服工作经验值优先;有厂商培训认证专家/OEM培训经验优先;
3、对数码产品、汽车/新能源行业感兴趣,喜欢钻研与探索新事物;有C1及以上驾照优先;
4、具备良好的服务意识和沟通能力,能站在用户角度思考问题;
5、学习能力强,具有强烈的责任心和上进心,具备良好的团队合作精神;
6、语音服务须普通话标准,文字服务录入速度60字/分钟;能够接受7*24小时倒班制工作安排。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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