Xiaomi Technology

客服培训专员

Xiaomi Technology  •  Onsite  •  8 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

客服培训专员南京社招全职职位 ID:A109114职位描述1、结合公司业务发展策略以及需求,负责构建、完善客服技术+非技术岗位的培训体系、课程体系及培训管理制度,制定培训规划并负责实施和运营,逐步推进培训体系建设;
2、识别客服人员核心能力需求,开发人员成长能力模型,主导人才培养发展计划的规划,实施,运营及评估;
3、定期评估客服团队培训成果,结合业务问题,分析培训数据输出合理的解决方案,提升人员技能;
4、负责培训资源的管理,包括外部培训资源管理、课程开发管理、讲师团队管理和培训学员管理等;
5、能够完成课程研发、经验标杆萃取及课程讲授,能够独立开发场景化试题库;
6、快速并深入了解业务一线诉求,并提出整体系统性解决方案。职位要求1、5年以上培训相关工作经验,有客服团队管理经验优先,具备知名互联网、企业大学、车企客服培训相关工作经验者优先;
2、具备良好的对内对外沟通能力、问题分析解决能力,组织协调能力,目标感清晰,执行力强;
3、有丰富的培训项目设计和运营经验,能独立承担需求;
4、原意接受挑战与变化,具备一定的创新能力,对培训的创新有独到的见解和思考。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media