Xiaomi Technology

技术支持

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

技术支持南宁社招全职职位 ID:A257623职位描述1、产品技术培训:负责公司旗下全产品的售后技术支持,并不定期针对新品或一线问题组织培训;区分送修/上门渠道;
2、维修质量改善:关注全产品的维修质量结果,了解并反馈一线维修问题,从一线到总部推动产品质量的改善工作;
3、重大投诉技术支持:省内重大投诉,包含危机事件,工商、媒体投诉的前线技术检测与处理。
4、技术政策落地:推动公司涉及技术方面的政策或专项改善项目在一线网点落地执行;
5、维修一线现场调研:每月走访网点,了解维修一线困难并快速反馈,推动解决。职位要求1、本科及以上学历,通信、电子等相关专业优先考虑;
2、3年以上相关工作经验,熟悉手机及3C、家电等售后业务;
3、执行力强,反应速度快,具备解决危机事件的基本素质;
4、可以熟练使用Office等办公软件;
5、具备较强的问题分析、问题解决能力,逻辑思维能力以及数据分析能力;
6、有良好的职业道德和素养,能承受一定工作压力。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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