Xiaomi Technology

服务技术质量负责人

Xiaomi Technology  •  Remote  •  8 days ago
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Job Description

服务技术质量负责人北京社招全职职位 ID:A153771职位描述 - 负责服务技术业务策略拟定,海外协同、质量兜底、技术能力建设;
- 负责人才选拔、团队组建、各功能板块业务搭接,横纵向业务贯穿拉通;
- 负责新车上市质量问题快速识别响应、应对,批量质量及重大质量投诉风险识别、防控,口碑护航;
- 负责一线服务中心维修质量运营管理标准搭建,高质高效率达成用户预期,保障一次修复率目标达成;
- 负责维修案例库、远程诊断系统逻辑设计、功能落地,保障门店24小时内能够承接新识别质量问题解决;职位要求 - 丰富的市场质量、技术支持、索赔保修、服务工程等领域的管理经验,熟悉技术板块关联业务流程、新能源售后业务特点;
- 有技术运营体系建设、运营相关业务经验,理解技术运营和售后质量改善核心逻辑;
- 具备较强的体系化思维,良好的用户满意度管理思维,能有效指导技术业务策略落地;
- 逻辑严密,思维清晰,具备较强分析和解决问题能力。能有效协调内外部资源,有大团队配合意识;
- 具备海外业务0-1建设经验优先,英语可作为工作语言 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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