Xiaomi Technology

投诉运营经理

Xiaomi Technology  •  Beijing, CN (Onsite)  •  8 days ago
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Job Description

投诉运营经理北京社招全职职位 ID:A218564职位描述1. 客诉支持:针对疑难/复杂/高风险案件,具备极强走势分析及预判能力;快速给到话术/建议/处置方案;跨部门调动资源,确保案件平稳落地闭环
2. 客诉管理:搭建和完善客诉处理流程机制、相关业务手册、案例库等;
3. 全国服务体验专家团队融合、能力建设、赋能培训和日常管理;
4. 面客沟通:拥有丰富的面客谈判实战经验,针对极端个例,可以独立面聊沟通,确保案件闭环。
5. 投诉运营:负责业务数据产出、报告制作、善意关怀资源管控等职位要求1. 5年以上投诉处理相关经验工作经验
2. 必须具有投诉面客处置经验,具有公/检/法/市监等相关对接经验加分项;
3. 具备较强的客诉风险识别能力、危机意识和舆情敏感度;
4. 逻辑思维清晰,具备较强服务意识、用户思维和应变能力;
5. 极强的情绪管理能力
6. 关注时事与舆情新闻,敏感度高,具备突发事件应对和公关处理能力 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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