Xiaomi Technology

服务店长

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

服务店长厦门社招全职职位 ID:A112996职位描述1. 分析当地客户服务体验感知特点,制定服务中心的服务体验目标和服务策略;
2. 分解服务中心满意度.投诉率.人效.维修.配件.保险.附件销售等指标,并指导下属确定工作目标及计划;
3. 贯彻品牌要求,监督.推进各项指标的达成;
4. 完善组织.优化本部门各项规章制度和工作流程;
5. 负责完善售后部门的安全生产管理相关制度并执行,确保安全生产:
6. 负责门店团队建设,推动门店员工的招聘.培养.储备.绩效管理工作,建立人才梯队;
7. 不断提高客户满意度,维护客户关系;
8. 负责处理售后部门重大的突发事件,如投诉.紧急事件等;
9. 负责门店预算制定及费用管理,包括人员配备.门店用品.库存管理.服务费用等;
10. 建立并维护服务中心与外部相关机构的关系,与服务中台等相关部门的沟通协调;
11. 完成服务中台及区域管理交办的其他工作任务。职位要求1. 专科或以上学历,汽车或企业管理相关专业;
2. 8年以上中高端汽车品牌门店/集团售后运营管理工作经验,3年以上中高端汽车品牌的售后管理经历,具备新能源品牌门店管理经验;
3. 熟悉汽车理论,企业管理,服务营销,客户管理,汽车法律法规等知识;
4. 具有较强的沟通能力,协调能力,应变能力;
5. 具有较强的团队领导能力和结果导向能力,能凝聚团队力量完成经营目标;
6. 有较强的数据分析能力,市场洞察和市场开拓能力;
7. 具备良好的用户导向能力,投诉处理经验和能力;
8. 具备创新精神和意识,能够不断优化工作,追求最佳工作效率;
9. 积极主动,充满激情,能够持之以恒的追求自我价值的实现。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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