Xiaomi Technology

机电服务顾问

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

机电服务顾问烟台社招全职职位 ID:A234997A职位描述1.作为服务中心售后用户接待人员,负责系统接受400派单及机电类业务线下服务,响应用户需求;
2.执行服务流程,高质量完成从用户接待到服务完成的整个服务链路执行;
3.以用户视角完成服务车辆的最终检验,以确保车辆达到服务维修标准后交付;
4.响应用户在现场的相关需求,协助处理用户投诉或上报升级投诉;
5.维护维修系统,维系用户关系,协调现场人员与车辆秩序。职位要求1.4年以上汽车售后经验,含2年以上服务顾问岗位工作经验;
2.专科或以上学历,汽车相关专业;
3.熟悉车辆维修流程,具备一定车辆问诊与维修常识,具备一线维修经验者优先;
4.较好的综合素质、服务意识、沟通和团队合作能力;
5.有较强的数据分析能力,报告制作能力,熟练使用数据分析工具;
6.具备良好的用户投诉处理经验和能力,良好的用户关系维系能力。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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