Bambu Lab

海外技术支持(武汉)

Bambu Lab  •  Remote  •  11 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

海外技术支持(武汉)武汉全职客户关系 - 技术支持热招职位职位描述1、面向全球用户提供远程技术支持,准确定位产品硬件与软件系统的技术问题并给出可执行解决方案。
2、与用户良好互动,快速响应用户需求,解决技术咨询,主动洞察用户需求与典型场景,将高频问题沉淀为文档与流程,从售后端推动产品功能与服务体验的持续优化。
3、参与知识库建设、SOP梳理、服务流程优化等专项工作,提升团队整体技术能力与服务效率。
4、与研发、升级投诉等团队协作,推动复杂或关键问题的闭环解决。职位要求1、本科及以上学历,机电、自动化、计算机、材料等理工科背景优先,具备扎实的技术理解能力。
2、具备快速学习能力,能够快速掌握系统结构、故障机理与诊断方法,逻辑严谨,具备工程化思维。
3、英文读写优秀,能够清晰、准确地输出技术判断并与全球用户沟通技术方案。
4、加分项:有智能硬件或 3D 打印经验、售后/FAE 背景、或 RC/RM 等工程类竞赛经历者优先。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
Social Media