Bambu Lab

服务运营—系统流程专家

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

服务运营—系统流程专家热招深圳全职客户关系职位描述1. 深度理解客服业务场景(工单/IM/电话/外呼等),梳理一线痛点,输出标准化业务流程图和需求文档,并通过系统落地实现客服工作质量和效率的提升。
2. 基于业务场景,主导多角色、跨部门需求调研(运营、质检、培训、升级、物流、电商、开发等),设计客服工作台一站式解决方案(如智能路由、知识库、自动化工具集成),协调产品、开发、测试团队,确保需求高质量交付,主导关键功能验收。
3. 基于业务KPI和系统能力,构建客服运营数据看板,监测服务时效/解决率/满意度等指标。
4. 熟悉SAP相关模块(CS/SD/MM),了解售后业务流程与系统实现逻辑,有SAP流程设计或项目参与经验者优先。职位要求1. 有团队管理经验优先,智能硬件行业背景优先。至少主导过200+内部用户的客服系统设计、开发及上线。
2. 熟悉客服业务指标(如FCR、CSAT)及典型系统架构,具备内部外用户体验意识。
3. 具备业务洞察力和技术理解力:能挖掘业务流程痛点和信息化卡点,形成解决方案,能对话开发团队讨论API对接/数据同步/微服务设计等方案。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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