XPENG

救援服务实习生

XPENG  •  Onsite  •  12 days ago
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Job Description

救援服务实习生广州实习生产 / 制造 / 加工 - 汽车销售与服务职位描述岗位职责:
接听并处理小鹏汽车的紧急救援电话及救援工单,运用小鹏汽车相关知识,通过热线电话、企微1V1等渠道快速受理评估客户需求并提供解决方案。
提供客户情绪安抚和心理支持,确保客户在紧急情况下保持冷静。
协调救援资源(如拖车服务、充电救援、维修服务、救护车、交警等),确保及时响应。
跟踪服务全过程,监控拖车服务中的异常情况,及时采取补救措施。
与团队成员、外部合作伙伴(如救援合作商、维修中心、保险公司等)保持高效沟通,灵活调度最优资源为客户提供服务。
记录并跟踪紧急事件的处理过程,确保信息准确无误。
参与培训和演练,提升应急处理能力和专业知识。
岗位要求:
普通话标准,具备良好的沟通能力和应变能力,能够在高压环境下保持冷静。
能够熟练使用计算机操作和通信设备及办公软件。
具备团队合作精神,责任心强,注重细节。职位要求-- 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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