XPENG

智能远程诊断实习生

XPENG  •  Remote  •  15 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

智能远程诊断实习生广州实习智能制造 / 工业互联网 / 工业自动化职位描述1、负责处理客户提出的车辆故障问题,包括线上沟通、故障问诊、故障诊断,,利用专业诊断工具进行分析,明确维修项目与配件需求,输出远程诊断结论及建议服务方案。
2、运用专业话术进行解释、提供清晰指引,并借助远程修复工具,推动问题在线解决,提升客户用车体验,减少不必要的到店。
3、对远程服务中遇到的问题进行案例总结与经验提炼,参与内部培训及分享,助力团队诊断分析能力提升。
4、根据业务需要,完成上级交办的其他相关工作。职位要求1、本科及以上学历,汽车检测与维修、新能源汽车技术、汽车服务工程、软件工程、电子信息工程等相关专业优先。
2、持有驾照且驾驶熟练者优先。
3、普通话标准,具备良好的沟通与表达能力。
4、具备优秀的客户服务意识、强烈的责任心、耐心及同理心。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
Social Media