BigOne Lab

客户成功经理

BigOne Lab  •  Onsite  •  15 days ago
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Job Description

客户成功经理北京全职互联网 / 电子 / 网游 - 金融 / 投资职位描述百观的业务团队为百观最直接面对客户的团队,触达客户,理解客户需求,挖掘和传达数据产品价值,从广度和深度上扩大客户数量、加深客户合作,主要包括的职能线条有产品营销(Product Marketing)、客户成功(Client Success)、销售(Business Development)和业务支持 (Operation)岗位。其中客户成功是百观的核心岗位,负责帮助现有客户群体持续了解产品动态、挖掘数据价值,并通过持续的沟通加强客户粘性,挖掘和提供定制化的研究解决方案服务客户的深度需求,职位要求岗位职责
- 全面理解公司的各产品线及产品能力,为签约客户定制成功方案,协助他们通过百观的数据产品提升商业决策能力;
- 全面理解客户的投研流程,帮助他们在投研过程中正确理解和使用公司的数据产品;
- 建立与客户日常且有深度的互动,沟通数据洞察和数据使用的best practice,建立客户对产品的粘性;
- 寻找客户深度使用数据咨询服务的场景,帮助客户理解我们的定制服务和咨询服务能力,寻找定制化项目的合作机会;
- 协助内部资源的整理,实现定制化项目的签约和交付;
- 整体上负责关键客户成功指标,实现客户续约和增购。
任职要求
- 985/211或同等级海外学校本科及以上学历;
- 有过1年及以上客户咨询服务的工作经验;
- 优秀的口头和书面沟通表达能力,能够熟练地使用英语进行工作交流;
- 能够展示战略思维,在战略分析层面与客户或团队内部进行有说服力的价值对话;
- 个性成熟,学习能力强,善于团队合作,有很强的自驱力和责任感;
- 有商业数据分析、BI相关经验佳;有数据行业工作经验者佳;有互联网产品经验佳。 投递
BigOne Lab

About BigOne Lab

Founded in 2016, BigOne Lab is a leading alternative data company in China. We are committed to building an engine for alternative data-driven business intelligence, providing services for business decision-makers across the globe, practicing and pushing forward the Digital Economy.

Based on innovative technologies, such as Multimodal Data Analysis(MDA), SaaS module, cloud computing, Artificial Intelligence, we have created a way to transform wide-ranging alternative data into thought-provoking insights. Our mission is to empower business decision-makers and investment professionals with our one-stop solutions featuring premium data products, professional services, and an easy-to-use system.

Our products and solutions cover hundreds of business analytic metrics in 10+ industries and 200,000+ companies. An increasing number of institutional investors and companies are adopting our solutions to answer their key questions in business decision-making, including the world's leading PE/VC, sovereign wealth funds, hedge funds, top consumer companies, and internet companies.

We have received investment from S&P Global, GP Capital, China Growth Capital, ZhenFund and Palm Drive Capital.

We are a professional and diverse team with rich experience in industry research, data science, engineering and product development. Our members previously worked for tech giants, world-class financial and data companies, and new economy companies, such as Bloomberg, Google, BlackRock, Goldman Sachs, Tencent, ByteDance, and Xiaomi. They graduated from Peking University, Tsinghua University, University of Hong Kong, Carnegie Mellon University, Columbia University, and Fudan University, among other famous universities at home and abroad.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Unknown
Year Founded
2016
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