Anker Innovations LTD

区域技术支持

Anker Innovations LTD  •  Onsite  •  15 days ago
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Job Description

区域技术支持深圳社招全职互联网 / 电子 / 网游职位描述岗位职责:
1.负责海外区域智能家居产品、3C电子产品、储能产品等的技术支持,要求快速响应并能及时处理客户售后需求和问题;
2.建设及维护产品技术资料体系,收集整理海外各类市场的产品及技术信息,汇总整理产品典型客诉、频发客诉,反馈给可靠性试验、研发、品质等部门进行整改;
3.负责指导支持区域代理、维修服务商的日常维修以及后期运维等工作;
4.客户拜访、客户培训:视需要出差到海外,给代理和服务商进行产品和售后流程、产品安装维修、故障排查等培训;
职位要求任职要求:
1. 本科及以上学历,机电一体化、电力电子等相关专业;
2.2年及以上海外技术服务工作经验,包括安装、维护、售后服务,拥有海外技术服务和服务商管理经验优先;
3.英文可作为工作语言,能够独立处理海外客户提出的技术问题,并对产品和维修做英文培训;
4.具备良好的技术文档编写能力,能熟练编写技术方案,且有较好的客户沟通协调能力;
5.具备服务意识,有较强的学习能力,团队协作,在海外项目中能够产生推动作用,协调各部门间协同合作,共同完成任务。 投递
Anker Innovations LTD

About Anker Innovations LTD

Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s most popular developers of audio/video electronics, home appliances, smart security solutions, and more.

Fraud Alert: Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised: Anker will NEVER ask for payment or bank details during the hiring process. All official communication will come from an @anker.com or @anker-in.com @anker.io email address. If you are unsure, please contact us through our official email recruitingfraud@anker.com.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Bellevue, WA
Year Founded
Unknown
Website
anker.com
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