Insta360

跨境电商客户体验专员

Insta360  •  Shenzhen, CN (Onsite)  •  17 days ago
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Job Description

跨境电商客户体验专员深圳社招全职职位描述1. 负责外包亚马逊客服团队管理,通过质检、培训等方式保障外包的站内信回复质量,并协助解决客户问题、提供合适的回复意见
2. 负责亚马逊评分评论事项,与售后部门协同推进亚马逊工单处理,保障客户问题得到闭环解决
3. 遵循亚马逊平台政策,维护产品评分和店铺的Feedback, 及时帮助顾客解决问题,维护良好的品牌形象,保障良好的客户体验
4. 登记客诉点,及时回复QA,反馈和处理VOC
5. 整合邮件,评论,退货报告等相关数据,对客诉问题进行整理分析,每月输出客诉报告
职位要求1、本科以上学历,英语专四或以上(英语专八、或兼具日语N2以上优先),且英语阅读、书面表达及沟通能力良好;
2、善用表格整理数据,善于总结归纳客诉点;
3、积极主动,责任心强,抗压性高,沟通能力强;
4、有亚马逊客服经验,熟悉亚马逊评论和沟通的相关政策。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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