Insta360

国内电商服务策略运营

Insta360  •  Shenzhen, CN (Onsite)  •  17 days ago
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Job Description

国内电商服务策略运营深圳社招全职职位描述1、专注于线上导购、挽单能力的策略研究与执行优化,通过话术升级、工具支持与场景分析,系统性提升售前转化率;
2、开展售前服务业务设计及系统创新规划,推动服务数据中台与高效操作系统的落地,优化服务流程,提升整体人效;
3、负责BPO 客服团队日常交付管理,统筹服务流程、人员管理、质量与效率,保障客服团队提升售前导购转化率和售前服务满意度;
4、基于持续收集的用户反馈,建立跨部门问题驱动机制,牵引产品、运营、技术等多模块协同改进,推动客户问题的根本解决与体验升级。职位要求1、本科及以上学历,有电商或平台C端服务运营经验优先;
2、具备优秀的用户体验分析与业务洞察能力,了解电商导购、挽单、退货管控、客诉处理等关键服务场景;
3、具备服务系统设计思维与数据驱动意识,能够推动服务工具化、数字化落地;
4、具备出色的BPO外包交付管理经验;
5、适应创业团队节奏,具备较强的韧性、责任感和团队协作精神,为人正直、细致耐心,能承受一定工作压力。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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