Insta360

海外客诉组长/专家

Insta360  •  Onsite  •  17 days ago
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Job Description

海外客诉组长/专家深圳社招全职职位描述1. 负责处理全渠道海外客户投诉,包括处理普通客诉工单以及通过电话、邮件及在线渠道回复和解决重大投诉问题,确保客户满意。
2. 为海外BPO团队提供支持,包括日常在线答疑、定期培训、质量检查等,提升团队处理能力。
3. 在处理客户投诉过程中识别业务流程中的漏洞或可优化项,协调相关部门进行改进实施,降低类似投诉的发生率。
4. 参与部门的服务优化项目,例如制定和更新售后政策、优化客诉处理流程、提升服务链路等,并与团队合作完成相关项目。
5. 在节假日执行客户投诉值班,与国内团队密切配合,有效管理投诉,控制舆情,维护品牌形象。
6. 独立负责投诉处理,发挥高度责任心、灵活性和自主能力,提高客户满意度和体验。职位要求1.良好的英文沟通能力及跨文化理解能力。
2.能在高压下工作,具备高效问题解决能力。
3.优秀的团队合作精神和独立工作能力。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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