Insta360

高级服务代表

Insta360  •  Onsite  •  17 days ago
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Job Description

高级服务代表深圳社招全职职位描述1. 承担IPD项目中服务代表的角色,管理新产品服务准备及导入工作,统筹协调各方资源,完成服务内部的项目计划、进度跟踪、成本控制、项目验收、对内对外进度汇报、资源协调等工作,识别和排除风险,保障服务成功导入;
2. 开发及搭建产品可服务性/可维修性基线,推动可服务性/可维修性基线在产品设计的落地,推动产品可服务能力的持续提升。
3. 对产品的满意度,返修率以及DOA率负责,推动产品的优化改善。
4. 根据产品形态、特性、功能、人群、渠道设计服务模式与服务内容,包括阵地方案,服务方案,维修方案,产品问题应对方案,构筑差异化的产品服务能力,提升品牌影响力。
5. 负责推动并跟进重大舆情事件以及重大客诉及时处理。
6. 负责产品维度的生命周期服务管理,执行EOX;具备产品维度的服务运营和经营意识,主动对产品质量问题、产品服务成本、产品服务满意度等维度做运营管理;职位要求1. 本科及以上学历,理工类相关专业优先。
2. 3年及以上项目管理类或服务代表工作经验。
3. 逻辑清晰,思维敏捷,具有较强的沟通、推动、协调能力和语言表达能力;学习能力强,善于团队合作。
4. 具备时间管理能力,能够同时处理多个任务,保持条理清楚和分清工作主次。
5. 具备严谨的工作态度,善于发现问题并提出解决方案。
6. 英语六级及以上,可作为工作语言。
7. 熟悉IPD开发流程,具备智能硬件相关行业经验优先。
8. 持有PMP证书者优先考虑。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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