Insta360

售后运营主管

Insta360  •  Onsite  •  17 days ago
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Job Description

售后运营主管深圳社招全职职位描述1. 统筹维修NPI工作,主导新品维修策略评估、SBOM和测试方案评审,测试环境搭建和技术赋能
2. 维修工艺总负责人,对接售后组件试产、ECN处理和售后系统维护,对全球服务网点进行培训,协同研发,质量和服务代表等角色解决维修定损痛点,不断提升维修检测能力
3. 根据运营指标、差评分析和用户反馈等信息,综合制定优化政策和方案,持续提升满意度,降低维修成本和二返
4. 售后维修项目统筹和管理,主导计划制定,方案评审,进展跟进,确保项目落地和目标达成
5. 维修技术团队管理和能力提升,业务流程及售后系统问题识别和持续优化职位要求1. 本科及以上,电子、IE、通信等理工科专业背景
2. 5年以上售后工作经历,2年以上团队管理/项目管理经验,精通电子产品测试原理和故障分析,熟悉售后流程和政策,包括但不限于维修NPI流程、售后业务指标和外包商运营
3. 具备很好的自驱力、学习能力和用户服务意识,出色的跨组织沟通协调能力和抗压能力,强结果导向
4. 优秀的项目管理能力、风险识别和应变能力,有PMP证书的优先
5. 可以接受海外短期出差,英语能做为工作语言的优先 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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