Insta360

海外服务运营专员/经理

Insta360  •  Onsite  •  17 days ago
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Job Description

海外服务运营专员/经理深圳社招全职职位描述1、洞察海外客户服务和销售、退货成本管控的关键机会点,通过整合资源、优化服务流程等方式,能够有效提高整体客服销售转化能力,降低整体退货成本;
2、负责海外电商客服渠道建设与布局,完善电商客服团队的组织能力建设和服务体系建设;
3、作为客服与电商各渠道业务的对接人,优化对接流程,深度参与业务,为各渠道提供客服侧的信息输入和建议,帮助评估业务风险,制定客服解决方案;
4、基于用户反馈、NPS及业务目标,带领团队深入用户体验全流程的洞察,识别并制定体验提升方向、战略和路标,输出体验工作策略,驱动业务持续解决用户体验各场景痛点;
5、及时支撑/反馈业务问题,实施问题闭环管理,针对业务难点/痛点问题,收集客服一线需求与建议,拉通业务方开展专项攻关,提升问题处理效率与质量。职位要求1、本科及以上学历,英语可以作为工作语言。5年以上平台/电商C端服务体验运营经验,具备多项任务管理、多个服务改善项目的案例;有10人以上团队管理经验优先
2、具备服务规划能力、服务体验研究经验,能够主动洞察服务创新机会点并制定实施方案,推动落地执行;
3、了解客服供应商管理,精通用户体验各项指标的建设,掌握VOC管理、体验分析、标准建设等相关方法论;
4、具备良好的业务推动与跨部门沟通协作及资源整合能力,较强的灵活应变能力及口头表达与沟通能力。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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