Insta360

服务运营专员

Insta360  •  Onsite  •  17 days ago
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Job Description

服务运营专员深圳社招全职职位描述1、选型、搭建并维护客服系统,确保稳定运行以满足业务需求。优化系统功能,提升客服效率与客户体验,同时培训客服人员熟练操作。
2、建立数据收集、整理和分析体系,定期收集客户满意度、投诉率等数据,通过分析挖掘问题,为流程优化、人员培训及业务决策提供依据。
3、制定并执行外包客服成本预算,严控费用支出。通过优化人员配置等方式降本增效,定期核算分析成本,及时纠正偏差。
4、参与合同谈判、起草与签订,保障合同条款清晰合理、维护公司利益。跟踪合同执行,处理变更、违约等事宜,维护与外包商良好合作。职位要求1、有2年以上外包客服管理经验,熟悉系统、数据、成本及合同管理流程,有成功运营团队案例者优先。
2、熟练操作客服系统,具备数据分析能力,能运用 Excel、SQL 等工具处理分析数据。熟悉合同法规,具备良好谈判与起草能力。
3、具备优秀团队管理能力,能有效组织、协调、激励团队。有良好沟通与问题解决能力,能及时处理工作问题。
4、工作认真负责、严谨细致,责任心强、抗压能力佳,有良好学习与创新精神,能适应业务发展。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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