Insta360

电商客服培训师

Insta360  •  Onsite  •  17 days ago
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Job Description

电商客服培训师深圳社招全职职位描述1、根据业务需求,搭建电商客服质检&培训管理体系,帮助在线/热线客服提升专业能力;
2、制作&设计客服岗前、岗中各阶段,售前、售后各环节的培训内容&方案,并有效落地&验收;
3、培训课程设计与制作:搜集国内外、各行业客服相关资料、案例等,并转化为内部可用的培训材料,不定期迭代培训知识库;
4、定期对客服日常工作会话进行质检,总结分析质检结果反哺一线业务,推动客服服务质量的提升;
5、业务知识的学习和传承,承接新员工培训、日常业务提升、新品培训、职业素质提升等职位要求1、本科及以上学历,电子商务等相关专业优先;
2、2年以上电商 (淘宝、天猫、京东、抖音等)平台客服培训经验优先;
3、拥有较强的沟通表达&演讲能力,并具备一定的信息收集能力;
4、事业心、责任心强,具备较好的洞察分析能力;
5、性格活泼开朗,能调节团队气氛。 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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