Insta360

服务运营主管

Insta360  •  Shenzhen, CN (Remote)  •  17 days ago
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Job Description

服务运营主管深圳社招全职职位描述1.主导设计并优化面向客户的业务流程外包(BPO)解决方案,涵盖咨询、工单处理、异常事件升级、智能AI、知识库等全链路服务运营
2. 建立标准化SOP体系,监控外包服务商执行质量,确保服务交付符合SLA(服务级别协议)与客户预期
3. 管理BPO供管理BPO供应商绩效,建立弹性资源调配机制以应对业务波动,控制外包成本在预算范围内
4. 作为甲方与BPO服务商的对接枢纽,推动需求澄清、服务标准对齐及争议解决
5. 设计服务连续性计划,监控合规性与数据安全,确保BPO服务符合行业监管要求(如GDPR、ISO标准)
职位要求1.本科及以上学历,运营管理、供应链或相关专业优先
2. 5年以上BPO/共享服务中心运营经验,3年以上外包供应商管理经历
3. 熟悉RPA、工单系统(如Zendesk)、BI工具(如Tableau)等数字化管理手段
4. 精通英语沟通(CET-6以上),具备跨时区多语言团队协作能力
5. 具备强商业敏感度,能够平衡客户体验、成本与供应商利益
6. 熟悉国际BPO市场发展趋势(如离岸交付、AI+人工混合运营模式)
7. 拥有COPC资质或主导过20人以上离岸外包团队组建者优先 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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