Insta360

售后系统产品经理

Insta360  •  Onsite  •  17 days ago
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Job Description

售后系统产品经理深圳社招全职职位描述负责服务作业工具规划建设和迭代优化,支撑线上服务中心和线下服务门店作业,提升消费者满意度、用户作业效率和体验。
1.负责售后业务系统的规划和分析,并结合业务诉求,满足业务的持续发展需求,并促进业务部门的指标达成;
2.对一线和业界进行调研,了解作业人员痛点,了解业务优秀实践,结合业务实际,形成作业工具迭代优化方案;
3.负责售后数字化系统的需求管理,包括需求评审、需求设计、需求测试及需求上线,以及相关资源的协调;
4.独立负责项目的整体规划、组织和管理,确保项目按时、按质、按量完成。
*有dynamics 365,salesfore等平台产品经验优先
加分项
有以下行业经验:计算机软件·智能硬件/消费电子职位要求1.本科及以上学历,3年以上售后服务相关领域的工作经验;
2.熟悉售后、客服及自助服务相关领域知识,有售后系统和流程的建设经验者优先;
3.分析解决问题能力优秀,可独立分析需求及评估业务价值;
4.优秀的沟通协调能力,高效在跨部门合作中沟通、推动项目进展; 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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