Insta360

服务质培专员/主管

Insta360  •  Onsite  •  17 days ago
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Job Description

服务质培专员/主管深圳社招全职职位描述1、负责海内外各BPO站点的质量及培训体系的搭建和优化;
2、监督各站点的质检业务运营,并推进质检智能化进度,持续提升客服人员技能和服务水平;
3、搭建各站点的培训体系,组建客服技能库,并建立客服能力认证体系;
4、组织行业穿测调研,从外部视角审视业务质量优化点,提出优化建立并推定落地;
5、负责建设和运营智能质检工具,提升质检抽检效率,同时监控、识别、解决风险问题;
6、输出质培相关报告,不限于质检报告,中差评分析报告,培训报告等;根据结论制定优化及解决方案并推动相关方案落地职位要求1、本科及以上学历,英语CET6或以上水平,英语可作为工作语言;
2、有3年及以上的客户服务质量管理和培训经验,能够熟练掌握客户服务质量管理方法和技巧;有COPC、6sigma等认证优先;
3、具有较强的团队管理和协调能力,能够有效管理和指导客服团队;
4、具备良好的沟通和表达能力,能够与合作方,内部跨部门等各方有效沟通;
5、熟练掌握excel,Python等数据分析技能,熟练使用常见函数及高效搭建数据看板;
6、具有较强的逻辑思维能力和数据分析能力,对于客户服务数据能够进行有效的分析和总结;
7、可接受国内外短期出差 投递
Insta360

About Insta360

At Insta360, we think bold—pushing boundaries to capture life's most incredible moments. From jaw-dropping action shots to cinematic storytelling, we equip creators with award-winning products like Insta360 Ace Pro 2, X5, GO 3S, Link 2, Flow 2 Pro, and Pro 2.

Founded in 2015 with a mission to help people better capture and share their lives, Insta360 has gone from being a college student's dream to a global innovator of 360 cameras, action cameras, and AI-powered imaging tools.

Insta360 products are trusted by a thriving community of over 5 million creators to deliver immersive experiences in filmmaking, real estate, education, entertainment, tourism, journalism and more.

Follow us for:

- Product launches and updates, from cutting-edge hardware to industry-leading software.

- Industry insights on 360 video, filmmaking, and the future of content creation.

- Behind-the-scenes stories from global creators, partners, and the Insta360 team.

Industry
Hardware & Semiconductors
Company Size
501-1,000 employees
Headquarters
Los Angeles, California
Year Founded
2015
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