NIO

蔚来顾问(用户关系)实习生

NIO  •  Onsite  •  17 days ago
Expired
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Job Description

蔚来顾问(用户关系)实习生嘉兴社招实习用户与服务 - 蔚来顾问本科及以上应届毕业生职位描述1、通过与车主建立长期关系、及时沟通车主的用车问题、解决任何紧急需求或问题以及确保满足车主的需求,最终达成满意度的持续提升;
2、建立信任关系,为车主提供专属定制服务,提升专属感;
3、持续维护、活跃车主社群;
4、结合蔚来生活方式类活动、产品、线上线下触点,充分深挖自身所长所好,结合用户画像,引导用户与蔚来社区深入接触,不断提升用户粘性及活跃度;
5、使用用户关系管理系统做好车主情况的更新和分层管理;
6,通过用户发声各渠道快速响应用户问题,推进内部解决;
7,协助对接试驾、销售、交付、售后,换电等业务场景部门处理case并优化流。职位要求1、2025届在校本科及以上在校生;
2、具备较强的沟通能力及良好的服务意识,善于团队协作;
3、有想法,有趣,懂生活,具备用户运营/社群运营能力;
4、性格开朗,思维活跃,学习能力强,成长型心跳;
5、一周出勤3天以上,可持续实习3-6个月。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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