NIO

售后服务代表(中心城)

NIO  •  Onsite  •  17 days ago
Expired
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Job Description

售后服务代表(中心城)深圳社招全职用户与服务 - 用户服务大专及以上3-5 年职位描述1、熟悉公司车辆功能及使用,深刻理解公司服务理念,提供用户“无忧”服务体验;
2、对用户的维保需求进行确认,并根据需求给出最优服务方案;
3、负责用户关系的维护,保证每位用户能得到专业而有温度的售后服务;
4、负责车辆整体维修情况的把控及维修过程中的用户沟通,确保维修时效,维修质量,,完工交付标准及维修服务体验;
5、协调用户处理车辆事故理赔事宜;
6、按需为用户安排代步车,专车等延续行程服务,确保用户行程无忧;
7、服务中心日常管理,包括但不限于产能,配件协调,服务中心车辆交付评价;
8、一般客诉处理。职位要求1、大专及以上学历,汽车工程、汽车检测与维修相关专业或保险等相关专业;
2、三年以上保险理赔相关工作经验,能熟练运用办公软件;
3、性格开朗,沟通能力强,能承受一定的工作压力;
4、执行力强,配合度高。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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