NIO

车辆技术专家

NIO  •  Onsite  •  17 days ago
Expired
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Job Description

车辆技术专家合肥社招全职用户与服务 - 用户服务本科及以上7-10 年职位描述1. 在线响应全渠道用户进线反馈的车辆问题,依托后台数据开展精准判断与分析,结合汽车专业知识,快速为用户提供合理的处理方案;
2. 精准转化技术语言,以用户易懂的沟通方式传递解决方案,保障响应时效、解答专业度,持续提升用户服务体验与满意度;
3. 与工程、质量、用户体验等相关团队保持紧密联动,同步用户反馈的车辆未知问题,推动问题排查、优化与落地解决,形成闭环;
4. 协助开展一线服务团队的车辆相关知识赋能与技能培训,输出专业支持,助力提升一线团队的服务能力与问题解决效率;
5. 持续深耕最新汽车技术,全面掌握公司产品技术要点,为公司产品迭代、服务升级提供坚实的技术支撑与保障;
6. 精准识别、定位高风险客诉及车辆相关风险场景,结合自身经验与用户原声,及时完成风险上报与预警,保障服务安全与品牌口碑。职位要求1. 本科学历,汽车检测与维修技术、汽车电子、车辆工程等相关专业,有2-3年车辆技术支持、汽车维修相关工作经验者优先,持有新能源汽车维修职业资格证书者加分;
2. 具备扎实的车辆技术知识,精通新能源汽车(纯电)相关技术、工作原理及故障排查方法;
3. 具备较强的问题分析和解决能力,良好的文档撰写能力和表达能力;
4. 具备良好的职场跨部门协作能力及赋能管理能力;
5. 认同蔚来品牌理念,有责任心和同理心;
6. 接受排班工作制。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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