Ksher

大客户服务专员

Ksher  •  Onsite  •  18 days ago
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Job Description

大客户服务专员深圳、广州全职职能 / 支持 - 客服职位描述1. 负责跨境电商或外贸KA大客户的日常客户服务和支持工作,通过企微群/电话/邮件等多种方式给KA提供专属服务,以优质的服务来提升客户粘性和留存;
2. 收集客户声音,提炼客户痛点并及时反馈内部产品、技术、风控、资金等团队,协助推动产品或流程优化以提升客户体验;
3. 定期分析和总结服务上的问题并提出优化建议,协助商服团队进行服务流程设计/优化、知识库更新等,并参与服务体系相关的能力建设或优化项目;
4. 参与设计KA差异化服务策略,通过了解客户画像,挖掘客户潜在的产品、服务或相关专属权益诉求并通过定制化方案满足,提升客户粘性,间接促进流水增长。职位要求1. 本科以上学历,有第三方支付行业的客户服务或大客户经理工作经验,熟悉跨境电商或国际贸易模式;
2. 具备较强的客户服务意识和沟通能力,有一定的英语听说读写能力优先;
3. 具备较强的分析和总结能力,思维逻辑清晰,对事情有思考和见解;
4. 愿意接受挑战,能接受较强的工作压力。 投递
Ksher

About Ksher

Ksher is Asia’s leading technology platform for merchant payments, marketing services, and digital transformation, empowering businesses to accept and manage payments both locally and cross border with ease Founded in 2014 in Bangkok and now headquartered in Beijing, Ksher leverages over a decade of expertise in Southeast Asian payment ecosystems to deliver secure, compliant, and scalable solutions. Operating in more than nine countries with over ten offices worldwide, Ksher supports merchants across diverse industries from retail and hospitality to e commerce enabling seamless transactions through a unified platform.

Ksher maintains a network of 10+ offices across Southeast Asia, Greater China, and beyond, providing local support and regulatory expertise to ensure smooth payment operations in each market. Its platform connects merchants to major payment channels, including Alipay, WeChat Pay, PromptPay, TrueMoney, LINE Pay, AirPay, and GrabPay.

Mission

To pioneer digital payment innovations that empower merchants to participate fully in the evolving social and digital economy, fostering growth through technology-driven transaction solutions.

Vision

To be the go to cross border payment expert in Asia, bridging markets and enabling businesses of all sizes to expand beyond borders with confidence and compliance.

Offices: Beijing, Shenzhen, Bangkok, , Singapore, Kuala Lumpur, Bangkok, Ho Chi Minh City, Manila, and more.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Beijing, CN
Year Founded
2016
Website
ksher.cn
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