Tiger Brokers

服务运营与质量管理(中英双语)

Tiger Brokers  •  Beijing, CN (Onsite)  •  26 days ago
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Job Description

服务运营与质量管理(中英双语)BeijingFull-timeFinance - Internet financeResponsibilities1、服务质量监控与改进:负责客服全渠道(在线、邮件、电话等)服务质量检查、评分与复盘分析;识别服务流程中的共性问题,推动制定改进方案,提升整体服务质量与用户体验;
2、知识库体系运营与优化:维护并优化客服知识库,包括FAQ、操作指南、话术模板等内容的更新与管理;推动知识标准化,提升客服团队问题响应效率与一致性;
3、中英双语内容管理:撰写、审核并持续更新中英文知识文档、质检标准与培训材料;支持客服团队日常业务与跨海外团队协作中的语言与内容需求;
4、培训与能力提升:可独立开展内部培训(如各项业务培训、软技能培训、服务话术培训等);结合质检数据与人员表现,制定能力提升方案,持续优化质检与培训体系;Qualifications1、本科及以上学历,有过往岗位经验者优先;
2、具备1年以上英文客服经验,累计3年以上客服质检、知识库运营或培训相关经验;
3、英语可作为工作语言,具备中英文双语质检、文档撰写及培训能力;
4、文字表达与逻辑能力强,具备基础数据分析及问题解决能力;
5、熟练使用办公软件,工作严谨,具备良好的团队协作与沟通能力。 Apply
Tiger Brokers

About Tiger Brokers

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.

Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.

We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.

Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.

For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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