NIO

二手车专家

NIO  •  Onsite  •  1 month ago
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Job Description

二手车专家上海全职用户与服务职位 ID:A41112职位描述1. 负责拍卖成交车辆的交易撮合工作,主动对接买家、卖家,明确双方交易需求(付款方式、提车时间、过户要求等),搭建高效沟通桥梁,消除双方信息差。
2. 统筹交易全流程推进,包括但不限于:确认成交细节、协调车辆复检、跟进付款进度、对接过户手续、安排车辆交付,确保每环节衔接顺畅,无遗漏、无延误。
3. 处理交易过程中的各类突发问题,如买家付款纠纷、卖家车辆状态不符、过户流程异常等,主动协调各方(平台、买家、卖家、第三方服务机构),给出合理解决方案,保障交易顺利闭环。
4. 维护买卖双方关系,及时响应双方咨询,耐心解答交易相关疑问(过户政策、车辆质保、付款安全等),提升双方交易体验,降低交易退单率。
5. 记录交易过程中的关键信息、问题及处理结果,整理成交易台账,定期反馈交易数据及流程优化建议,助力平台交易流程迭代。
6. 配合平台其他部门(拍卖、合规、运营),完成与交易相关的协同工作,助力平台整体交易效率提升。职位要求1. 学历要求:大专及以上学历,汽车相关专业(车辆工程、汽车服务等)优先,有1年及以上二手车交易、汽车销售、用户服务相关工作经验者优先。
2. 专业能力:熟悉汽车行业,对二手车有初步认知,了解常见二手车车型、车况判断要点,能快速应对交易中的各类专业问题。
3. 沟通协调:具备极强的沟通表达能力、谈判能力和问题解决能力,善于倾听双方需求,能灵活协调矛盾,推动交易达成。
4. 职业素养:细心严谨、责任心强,有良好的服务意识和契约精神,能承受一定工作压力,高效完成交易撮合任务。
5. 其他要求:人品正直,无不良从业记录。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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