NIO

用户体验实习生

NIO  •  Onsite  •  1 month ago
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Job Description

用户体验实习生上海实习用户与服务职位 ID:A125669职位描述主要工作职责 Major responsibilities
1.用户体验日常运营:
负责App及内部咨询平台的用户会话监测与响应质量把控,确保服务专业性与时效性;
跟踪用户体验关键指标(如响应时效,满意度评分),定期输出运营日报/周报;
协同客服及区域团队,处理用户升级诉求,推动问题高效闭环。
2.用户洞察与研究:
综合运用深度访谈,问卷调研,用户行为数据分析等方法,持续挖掘用户需求,痛点与期望;
对用户声量(投诉/建议/吐槽)进行聚类分析与根因定位,输出洞察报告并推动业务优化;
建立用户画像与需求分层模型,为体验设计,服务策略提供数据支撑。
3.用户旅程优化:
基于用户洞察与行为数据,梳理核心业务场景(如置换,订阅,二手车业务)的全旅程触点,绘制用户体验地图;
识别关键摩擦点与体验断层,输出服务蓝皮书及优化方案,协同跨部门推动落地改进;
定期追踪旅程优化效果,迭代服务流程与标准。
4.人设号运营:
负责主用车人变更审核,人设号运营;
模拟真实用户场景,识别流程断层或体验风险点,输出验收报告并推动修复。
5.数据看板搭建与用户行为分析
基于业务需求,设计并搭建用户体验数据看板(如满意度趋势,客诉分布,响应时效,旅程转化漏斗等);
通过用户行为数据分析,识别服务盲点与优化机会,为团队决第提供数据支持。
次要工作职责 Minor responsibilities
上级领导安排的其他工作事项。职位要求1.教育程度Education:本科及以上
2.工作经验Work Experience:有用户运营,用户洞察的实习经历先考虑
3.语言能力:英文(书面及口语)Language skill:English(Written&Oral):CET-4通过四级测试
4.计算机能力Computer Skills:具备优秀的数据处理与分析能力,熟练使用Excel进行数据清洗,透视及可视化;有SQL,Tableau等工具经验者优先
5.沟通能力,学习能力,抗压能力强
6.具备用户共情能力与逻辑思维能力,能通过访谈,问卷等方式挖掘用户深层需求性格开朗
7.有驾驶技能优先考虑 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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