AlphaESS

东南亚大客户服务

AlphaESS  •  Suzhou, CN (Remote)  •  1 month ago
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Job Description

东南亚大客户服务SuzhouFull-timeR&D - Technical project managementResponsibilities
1. 技术支持
为东南亚客户提供技术指导;运用客户投诉管理系统追踪并处理问题,及时响应客户需求;远程监控系统运行状态,保障储能系统正常运转。
2. 故障分析与报告
收集并分析系统故障相关数据,挖掘潜在问题与故障规律;编制详细的故障分析报告,供内部团队参考,并提出优化改进建议。
3. 产品质量问题整理汇总
收集产品需求及质量问题反馈,调研分析竞品相关信息,同步至公司质量团队与产品内部团队,推动产品迭代升级。
4. 客户关系维护与拓展
与客户建立高效的沟通机制,收集、梳理并分析客户在产品、服务层面的需求,以及当地光伏 / 储能行业的资讯与政策要求,为客户提供高品质的配套支持。
5. 技术培训开展
负责公司培训资料的统筹编制与管理,为渠道客户开展储能系统的产品及技术专项培训,提升客户对系统的理解与实际操作能力。Qualifications有3年以上技术支持经验,熟悉储能或新能源行业,具备跨文化沟通能力。 Apply
AlphaESS

About AlphaESS

Founded in 2012, AlphaESS, a leading global energy storage solution and service provider, specializes in residential and commercial applications and delivers pre-eminent products and fit-for-purpose solutions. With 30+ subsidiaries in Australia, Germany, the UK, the US, Italy, and Singapore, etc., AlphaESS provides local services and 150,000+ systems actively running in100+ countries, enabling millions of people to enjoy reliable, accessible and clean energy.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Nantong, CN
Year Founded
2012
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