Pony.ai

基础远程协助员

Pony.ai  •  Remote  •  2 months ago
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Job Description

基础远程协助员广州外包职位描述工作时间:
接受灵活调班,周一至周日以及法定节假日按排班表上班,做五休二,早班:07:00-15:15,晚班:15:15-23:30,通宵班:23:30-07:00,班次会根据业务需要灵活调整。
职位描述:
1.使用远程协助系统,根据运营需要处理车辆的远程协助请求。
2.收集、整理和归纳远程协助系统的使用问题以及建议,与相关负责团队及时反馈和沟通。
3.将无法立即解决的问题及时上报至支持团队,跟踪问题解决进度。
4.整理阶段性远程协助数据报告。
5.协助客服专员完成用户沟通,信息反馈等工作任务。
6.配合远程协助系统以及客服系统相关的测试反馈任务。职位要求1.全日制中专学历以上,专业不限;
2.计算机中文输入40字/分钟左右,熟练使用基本的办公电脑技能和App使用技能,如电子邮箱,EXCEL,WORD等办公软件;
3.普通话标准,善于沟通,具备良好的应变能力和抗压能力;
4.具有较强的学习适应能力,快速熟练地掌握系统以及新功能;
5.能适应轮班轮休工作制,8小时工作制;
6.有C1/C2驾照3年或以上;
7.最近连续3个记分周期内无记满12分记录;
8.最近1年内无超速50%以上、超员、超载、违反交通信号灯通行等严重交通违法行为记录,无饮酒后驾驶或者醉酒驾驶视机动车记录,无服用国家管制的精神药品或者麻醉药品记录;
9.无致人死亡或者重伤的交通事故责任记录。 投递
Pony.ai

About Pony.ai

Pony AI Inc. (“Pony.ai”) is a global leader in the large-scale commercialization of autonomous mobility.

Leveraging its vehicle-agnostic Virtual Driver technology, full-stack autonomous driving technology that seamlessly integrates its proprietary software, hardware, and services, Pony.ai is developing a commercially viable and sustainable business model that enables the mass production and deployment of vehicles across transportation use cases.

Founded in 2016, Pony.ai has expanded its presence across China, Europe, East Asia, the Middle East, and other regions, ensuring widespread accessibility to its advanced technology.

Pony.ai is among the first in China to obtain licenses to operate fully driverless vehicles in all four Tier-1 cities in China (Beijing, Guangzhou, Shanghai, Shenzhen) and has begun to offer public-facing, fare-charging robotaxi services without safety drivers in Beijing, Guangzhou and Shenzhen. Pony.ai operates a fleet consisting of over 250 robotaxis.

To date, Pony.ai has driven nearly 45 million autonomous testing and operation kilometers on open roads worldwide.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Fremont, California
Year Founded
2016
Website
pony.ai
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