XPENG

海外售后服务资深/高级经理(中东非)

XPENG  •  Guangzhou, CN (Onsite)  •  2 months ago
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Job Description

海外售后服务资深/高级经理(中东非)GuangzhouFull-timeIntelligent manufacturing / Industrial Internet / Industrial automationResponsibilities1、负责所管辖区域的售后服务行情洞察,了解当地用户对服务的关注点;
2、向经销商提供备件、培训、索赔等各方面的支持与管理;
3、负责监督经销商对服务标准的落地执行,并实施商务政策的考核;
4、负责经销商售后服务运营信息的收集及分析,提出改进建议并跟踪改进结果;
5、负责客户满意度的调查,反馈与提升,处理重大客户投诉,推动经销商服务能力的提升;
6、负责市场服务活动的有效开展并执行;
7、负责在推广实施数字化,移动化,智能化的服务,引导服务模式的变革。Qualifications1、本科及以上学历,汽车、机械等相关专业;
2、8年以上汽车行业售后经验,5年以上海外区域售后服务管理工作经验;
3、英语流利,能接受base当地;
4、具备AI意识,且熟练使用AI工具者优先。 Apply
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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