AVATR Global Design Center

用户体验官

AVATR Global Design Center  •  Onsite  •  12 days ago
Expired
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Job Description

用户体验官北京全职运营类大专及以上职位描述岗位职责:
1.对门店的用户体验及用户满意度负责;
2.根据销交服体验中台制定的各项标准流程,将MOT、SOP的硬件、服务标准在门店落地;同步负责门店HPU事项,协助抱怨投诉工单处理对门店的各项标准执行情况进行检核及整改,同时联动城市内培训专员对店端进行针对性赋能提升;
3.对店端销售漏斗过程类指标的结果负责,通过对店端执行动作监督检核发现销售漏斗过程中的执行问题并推进整改;
4根据日常检核及工单暴露的问题推进店端机制流程优化及迭代;
职位要求任职要求:
1.大专及以上学历,全日制本科优先;
2.3年以上汽车行业用户体验/服务满意度管理/一线门店管理相关岗位经验优先;
4.有相关豪华以及新能源汽车品牌用户体验相关管理工作经历。具备流程管理经验、项目管理经验优先考虑。具有较强的沟通能力、数据分析能力、跨部门协同推动问题解决与C端客诉沟通应对能力。 投递
AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
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