Bambu Lab

服务运营负责人

Bambu Lab  •  Shenzhen, CN (Onsite)  •  2 months ago
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Job Description

服务运营负责人Shenzhen热招职位Responsibilities1. 全盘统筹服务运营体系建设与管理,制定中长期目标,对服务效率、客户满意度、服务成本等核心指标全面负责,支撑全球化业务发展。
2. 搭建并管理全球服务运营团队,统筹团队目标达成,打造高效协作的团队氛围,为区域和一线团队提供稳健支撑。
3. 统筹服务全流程标准化建设与迭代,主导服务相关系统优化落地,解决运营及系统卡点,构建高效可复制的服务运营体系。
4. 牵头跨部门协同,依据VOC分析,推动批量售后问题及客户诉求解决,从根源提升服务质量与产品体验。
5. 建立服务运营指标体系,负责数据监控、分析与复盘,预判风险、优化策略,平衡服务成本、效率与客户满意度。
6. 对标行业标杆,结合3D打印行业特性与海外布局,创新服务模式,定义服务产品,打造标杆级服务体验。Qualifications1. 5年以上服务运营管理经验,3年以上团队管理经验,智能硬件/消费电子等相关行业经验优先。
2. 精通服务流程标准化、服务系统搭建与优化,具备扎实的服务运营专业能力,熟悉服务全链路管理逻辑。
3. 具备优秀的跨部门协同、统筹决策及问题解决能力,能高效推动战略落地与团队管理。
4. 具备全球化服务视野,对行业服务趋势敏感,有服务模式创新及应急管理经验,责任心强、抗压性强。
5. 英语听说读写良好,能支撑海外服务运营管理相关工作者优先。 Apply
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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