Bambu Lab

欧洲区域线下服务运营

Bambu Lab  •  Shenzhen, CN / Frankfurt am Main, DE (Onsite)  •  3 months ago
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Job Description

欧洲区域线下服务运营法兰克福、深圳全职客户关系热招职位职位描述1、搭建欧洲区域线下售后服务体系,推进服务商网络布局与服务流程标准化,制定服务标准,提升线下服务能力与用户体验。
2、为区域代理商提供支持,包括不限于技术支持、备件供应和赋能培训等,提升代理商服务能力,保障终端用户体验。
3、统筹线下维修、备件管理、网点运营及现场技术支持,持续优化线下服务效率与质量。
4、收集用户需求与反馈,优化服务策略,对接内部部门推动问题改进,降低客诉风险。
5、管控线下服务费用、预算及资产,审核服务商费用与运营盘点,确保成本合理、资产安全。职位要求1、本科及以上学历,3年以上欧洲线下售后运营经验,具备团队管理能力与项目落地能力。
2、德语和英语可作为工作语言,能顺畅对接各方。
3、具备优秀的线下服务问题分析解决能力与执行力,能高效推进线下服务落地与服务商管控。
4、具备较强的跨部门沟通、逻辑思维及数据分析能力,能通过数据优化运营效率。
5、具备良好抗压能力,适应海外工作节奏,适应出差。
6、能接受在海外现场办公或长期出差外派。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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