XPENG

海外用户体验经理/资深经理/高级经理

XPENG  •  Onsite  •  2 months ago
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Job Description

海外用户体验经理/资深经理/高级经理广州全职海外业务板块职位描述1、VOC管理:
1)在各渠道全方位关注和分析用户反馈信息,及时回应客诉建议,支持产品及服务改善决策和提升规划;
2)联络总部/欧盟业务与产品部门,对整体用户体验的改善形成闭环检核;
2、用户体验提升:
以用户为中心,从客户需求旅程出发,结合行业体验和海外市场用户体验SOP,设计服务运营场景(user cases),确保形成开发、宣贯、执行、审计、改善的有效闭环;
3、用户运营:
1)针对不同渠道客户的不同周期,制定和执行用户运营策略;
2)在品牌搭建的平台基础上提升用户与用户,用户与品牌之间的粘性。职位要求1、本科及以上学历,5年以上相关工作经验,2年以上海外业务经验;
2、拥有良好的数据解读和分析能力,能够从海量数据中发现有价值的规律,具备AI意识,能使用AI提升工作效率;
3、有较强的项目管理及组织协调能力,善于与公司内外的多个团队进行沟通协作,建立良好的合作模式;
4、汽车行业和有营销、销售、用户体验等复合经验者优先;
5、英语能作为工作语言,接受base当地。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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