Bambu Lab

产品服务代表

Bambu Lab  •  Shenzhen, CN (Onsite)  •  2 months ago
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Job Description

产品服务代表ShenzhenResponsibilities1、负责产品全生命周期服务管理,制定并优化服务策略,平衡成本、效率与客户满意度
2、主导新品导入阶段的服务方案设计,提供专业技术支持与问题解决方案
3、制定产品维修策略及流程,处理软硬件技术问题,保障服务质量
4、跨部门协调沟通,推动服务流程优化与资源整合,提升服务效率
5、收集分析客户反馈,持续改进服务体系,提升客户体验Qualifications1、具备产品生命周期服务经验,有新品导入或维修策略制定经验
2、扎实的产品技术功底,可快速掌握3D打印相关技术,有相关经验者优先
3、优秀的沟通协调能力,开放思维,能高效推动跨部门协作
4、工作责任心强,能主动应对挑战并解决问题
5、良好的英语听说读写能力,具备研发、生产或测试背景者优先 Apply
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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