XPENG

海外服务运营资深经理

XPENG  •  Onsite  •  3 months ago
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Job Description

海外服务运营资深经理广州全职海外业务板块职位描述1、结合不同区域的市场特点,制定适配的售后服务策略,并根据市场反馈、业务持续迭代优化;
2、调研海外竞品售后服务模式、行业标杆实践,提炼可复用经验,打造差异化、有竞争力的海外售后服务体系;
3、聚焦海外售后运营中的核心痛点,牵头推进问题解决,制定攻坚方案;
4、海外售后渠道分析、规划,优化渠道布局,提升渠道服务效率和服务质量;
3、配合海外市场推广活动,提供售后支持,输出售后服务亮点,助力品牌口碑建设与市场拓展;
4、熟悉海外各区域售后服务相关法规,确保售后服务策略、运营流程符合当地合规要求,规避法律风险
5、应对海外售后突发风险,制定应急处理方案,降低风险影响职位要求1、本科以上学历,10年以上汽车行业区域及服务运营管理相关经验;
2、了解海外汽车行业售后服务一线运营模式及执行痛点,并给出具备切实可行落地实操方案;
3、善于总结分析,能够在繁杂的信息中梳理总结共性问题,并针对性给出明确的运营策略及方向;
4、积极主动,善于思考,对新事物充满好奇,善于创新;
5、英语可以作为工作语言,可用熟练与海外人与开展商务沟通交流,并接受海外出差。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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