Bambu Lab

呼叫组长

Bambu Lab  •  Onsite  •  3 months ago
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Job Description

呼叫组长武汉全职客户关系职位描述1.团队管理:负责400客服团队的日常管理,包括人员招聘、培训、排班和绩效评估等,确保团队高效运作并提供优质服务。
2.客户服务标准及流程制定:根据电商业务需求,制定客户服务标准及流程,不断提升服务质量和效率 。
3.客服培训:定期组织客服人员进行产品知识、沟通技巧和服务意识等方面的培训,提升团队整体服务水平 。
4.客户关系维护:通过数据分析和客户反馈,优化客户服务方案,提升客户满意度和忠诚度 。
5.服务指标监控及优化:负责电商主要指标的落地的拆解和执行和达成,如满意度、平响、转化率。职位要求1.大专及以上学历,机械相关专业优先 。
2.1年以上400团队管理经验,熟悉天猫、京东、抖音、拼多多等平台规则及电商运作流程,至少带领过10人以上400客服团队;
3.对客户服务理念有深入理解,具备良好的服务意识和服务态度;
4.具备较强的抗压能力,能够在高强度的工作环境下保持良好的工作状态;
5.具备优秀的领导能力和人格魅力,能够激发团队凝聚力,推动团队不断发展。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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