XPENG

售后技术经理/资深经理

XPENG  •  Onsite  •  4 months ago
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Job Description

售后技术经理/资深经理急招广州全职营销服板块职位描述岗位职责:
1、负责售后维修质量管理,统筹区域制定对策,提升一次解决率;
2、负责服务技术部相关政策的制定与管理;
3、负责维保效果广义投诉、CSI满意度及NPS改善及提升;
4、负责售后区域技术体系化管理能力的搭建。
5、建立并主导执行重大火灾事件应急响应机制,持续优化流程。
6、构建火灾风险预警告警逻辑及预防策略。
任职要求:
1、车辆工程或相关技术领域的学士学位;
2、拥有丰富的新能源汽车售后技术领域工作经验,具备体系搭建的统筹能力;
3、熟悉新能源车辆系统结构和故障诊断,具备新能源车辆诊断维修和重大事件处置经验优先;
4、具备抗压能力与学习能力,工作积极主动,具备团队精神并以工作结果为导向。职位要求-- 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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