XPENG

售后服务运营资深经理(运营体系流程)

XPENG  •  Onsite  •  4 months ago
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Job Description

售后服务运营资深经理(运营体系流程)急招广州全职营销服板块职位描述岗位职责:
【售后业务诊断与精益改善】
运用方法论分析售后业务全链路数据,识别业务痛点与改进机会,通过项目管理推动流程优化、效率提升、盈利能力提升及客户体验改善;
【售后业务项目管理】
主导售后业务体系(直营/授权)相关专项的全生命周期管理,包括问题发现、项目立项、计划制定、资源协调、执行监控及闭环复盘;
【数据标准化能力建设】
为业务搭建标准化数据模型,实现以数据驱动的业务分析、异常识别及持续改善能力,提高项目运行期间的自动化能力;
【跨部门协同落地】
深度参与合作部门(如区域、数字化团队、技术团队、保险团队等)需求讨论与目标对齐,将业务痛点转化为可执行的项目方案,并协调相关部门资源,确保如系统开发、预算审批、人员培训、门店落地执行等关键环节的顺畅衔接。
任职要求:
1、本科及以上学历,汽车工程、工商管理或相关专业优先;
2、8年以上汽车主机厂售后运营中台/区域管理经验,深度理解新能源汽车服务中心运行模式;
3、成功主导过全国性售后项目优先,有ISO/ITAF等相关项目经验优先,有PMP认证优先;
4、熟悉售后业务全链路,知悉用户体验,门店经营,生产效率等各方面的核心业务点。具备良好的数据分析能力及经营思维,能够通过数据驱动决策;
5、拥有较强的自我驱动力和学习能力,能够快速适应变化的工作环境。职位要求-- 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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