Bambu Lab

韩语客服

Bambu Lab  •  Onsite  •  4 months ago
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Job Description

韩语客服深圳全职客户关系职位描述1、通过在线聊天、邮件、电话等渠道为韩语客户提供及时、准确的咨询服务
2、处理客户订单查询、产品功能咨询、投诉等问题,确保客户满意度,维护公司形象
3、与其他部门,如物流、电商、销售、技术等团队配合,跟进和推动客户问题快速有效解决
4、输出韩语常见问题及销售活动相关FAQ及服务相关文案
5、输出客服服务SOP,能够通过数据分析识别服务问题并持续改进职位要求1、熟练掌握韩语,达到topik6或同等水平;具备良好的韩语沟通技巧
2、具备1年以上电子电器类产品售后线上客服工作经验,有韩国留学经验、电商平台售后经验优先
3、具备良好的客户服务意识和团队合作意识,抗压能力强
4、熟练使用Excel等办公软件,具备一定的数据分析能力 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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