XPENG

道路救援专家(广州)

XPENG  •  Guangzhou, CN (Onsite)  •  4 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

道路救援专家(广州)GuangzhouIndependent contractorProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilities【岗位职责】:
1、负责小鹏汽车售后服务承接(热线电话、在线文字、服务工单等),根据客户使用问题场景,主动提供专业的产品与售后指导与解决方案为车主提供暖心的汽车售后服务;
2、运用小鹏汽车相关知识,通过热线电话、在线文字等渠道快速、准确处理客户的咨询、办理、投诉等问题
3、记录客户需求,并调度相关部门跟进处理,确保客户问题快速解决
4、灵活运营服务权限,充分关怀客户,保障客户用车体验
岗位要求:
1、普通话标准(港普、潮普、有严重本地口音都不行),良好的语言表达能力;
2、大专及以上学历,年龄40岁以下;接受具备从事服务行业的意愿、有潜力的应届生(普通话标准、头脑灵活);
3、1-3年以上汽车行业售后服务或其他行业热线客服相关服务岗位经验,熟悉新能源汽车行业优先;
4、具备客户服务专业知识,优秀的应变能力和问题解决能力;
5、了解汽车行业呼叫中心工作流程、熟悉客诉处理流程及方法经验者优先考虑;
6、了解汽车行业售后服务相关知识优先;
7、熟练使用办公软件,良好的跨部门协同沟通能力;Qualifications-- Apply
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
Social Media