Great Wall Motor Co., Ltd.

线上服务体验岗

Great Wall Motor Co., Ltd.  •  Baoding, CN (Onsite)  •  5 months ago
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Job Description

线上服务体验岗保定全职互联网 / 电子 / 网游职位描述1.负责魏牌汽车在线魏管家流程标准搭建,建立首问责任制、主动服务机制,提升售后服务体验;
2.负责魏管家工作系统需求梳理及对接系统数字化部门提需,跟进魏管家支持系统的开发及验收;
3.负责协同拉通线上线下各业务及资源,保障魏管家能及时响应客户问题,全权跟进解决客户问题;
4.负责魏管家业务运营,建立并完善用户档案、车辆档案,赋能魏管家客户维系和投诉处理能力;
5.负责搭建设用户分层运营体系,搭建预见性服务及主动服务流程,实现风险前置处理;
职位要求
1.有3年以上客户服务/运营经验;有汽车行业客户服务经验者优先;
2.注重结果,抗压能力强,具备较强的沟通能力、学习能力、执行力和创新能力
3.较好的客户导向意识和服务意识
4.工作积极主动,有强烈责任感和团队意识
5.较强的办公软件使用和数据分析能力职位要求1.有3年以上客户服务/运营经验;有汽车行业客户服务经验者优先;
2.注重结果,抗压能力强,具备较强的沟通能力、学习能力、执行力和创新能力
3.较好的客户导向意识和服务意识
4.工作积极主动,有强烈责任感和团队意识
5.较强的办公软件使用和数据分析能力 投递
Great Wall Motor Co., Ltd.

About Great Wall Motor Co., Ltd.

Great Wall Motor Company Limited is China’s largest SUV and pickup manufacturer, selling over a million SUVs a year and realizing $15 billion in annual revenue, with four vehicle manufacturing bases, over 40 holding subsidiaries, and more than 70,000 employees. Great Wall Motors has three brands— Haval, Great Wall and WEY; all committed to "focus, dedication and specialization"​ while pursuing "customer satisfaction"​ and "market leadership."​ For more information, please visit us at http://www.gwm.com.cn/.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
BAODING, CN
Year Founded
1984
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