xTool Retail Studio

高级技术支持工程师岗

xTool Retail Studio  •  Hefei, CN (Onsite)  •  5 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

高级技术支持工程师岗合肥社招全职职位描述1. 为客户诊断激光雕刻打印机硬件/软件故障,提供技术解决方案
2. 编写产品故障处理指南,培训客服团队技术知识
3. 分析产品高频问题,推动研发端迭代优化
4. 处理升级客诉中的技术争议,降低退货率
5. 搭建海外客户技术知识库(FAQ/视频教程等)职位要求1. 本科及以上学历,机械/电子/计算机相关专业优先
2. 英语CET6+优先,能阅读技术文档(有海外技术支持经验优先)
3. 熟悉智能硬件结构(有3D打印/激光设备经验者重点考虑)
4. 逻辑思维强,能用通俗语言解释复杂技术问题
5. 抗压能力强,具备用户同理心,积极主动、认真负责
福利:
1.保障:五险一金+带薪年假+“任性假”
2.补贴:夜班补贴+餐补+房补
3.作息:做五休二(轮休制),弹性排班 投递
xTool Retail Studio

About xTool Retail Studio

Empowering Retail Innovation with On-Site Customization

Transform your retail space into an experience destination. At xTool, we provide cutting-edge in-store customization solutions that allow brands to:

Attract more customers with personalized, on-demand products.

Deliver unforgettable shopping experiences that build loyalty.

Boost engagement and revenue through the power of real-time customization.

Our retail-ready technology is trusted by leading brands across industries like fashion, luxury, beauty, and beyond. From laser engraving to apparel printing, our solutions handle 500+ materials, enabling endless possibilities for unique product personalization.

With xTool, your store becomes a memory factory—where every customer leaves with a story, not just a product.

Let’s redefine retail together.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Shenzhen, CN
Year Founded
2013
Social Media