Bambu Lab

海外质检专员

Bambu Lab  •  Wuhan, CN (Onsite)  •  5 months ago
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Job Description

海外质检专员武汉全职客户关系职位描述岗位职责:
1、负责客服质检与培训工作,包括制定质检标准、抽检工单和IM对话记录并输出质检报告;
2、发现问题并给出改进建议;制定新人培训与日常培训计划,编写培训材料并开展授课;
3、分析客服数据,推动服务质量提升;协助优化SOP与话术,确保客服团队沟通一致性。职位要求1、具备跨境电商或客服质检/培训相关经验;
2、熟悉客服系统及平台政策;具备良好沟通、分析与表达能力;
3、逻辑清晰、耐心细致;英语读写良好者优。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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