Bambu Lab

售后审核组长(珠海)

Bambu Lab  •  Zhuhai, CN (Onsite)  •  5 months ago
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Job Description

售后审核组长(珠海)珠海全职客户关系热招职位职位描述1、精通天猫电商平台售后规则(退款/纠纷/违规处罚等),搭建售后风控机制,精准防范虚假退货、恶意退款等风险;
2、深度分析退货/中差评等数据,定位核心原因,推动跨部门优化,降低非必要售后成本;
3、制定标准化售后审核SOP,带领团队提升审核效率与准确率;
4、独立处理复杂售后纠纷及重大客诉,平衡客户体验与公司成本,维护品牌声誉;职位要求1、大专及以上学历;
2、3 年以上电商售后相关经验,1年以上售后审核核心岗位经验;
3、熟练掌握天猫售后全流程规则,具备智能硬件/3C类等售后实操经验;
4、具备扎实的数据分析能力,能通过数据驱动售后优化
5、可独立处理天猫平台复杂售后争议,熟练操作售后系统及工单工具;
6、跨部门协同能力强,具备售后风险预判与管控能力,责任心强、原则性清晰。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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